Draft for review. This page was prepared in good faith and has not yet been reviewed by a qualified legal adviser. RECRUITERCLICK LTD will update it following that review.
How to complain
You can make a complaint about our recruitment services, IT services, our website or how we have handled your personal information. Please send your complaint by email to info@recruiterclick.com with "Complaint" in the subject line, or write to us at Armadillo Mumb#92963, 8 Parkway Avenue, Sheffield, United Kingdom, S9 4WA.
To help us investigate, please include:
- your name and how we can contact you;
- what happened and when, and who you dealt with if you know;
- copies of any relevant correspondence;
- what you would like us to do to put things right.
If you need help making a complaint, or would like us to make adjustments to the process, please tell us.
What happens next
- Acknowledgement: we will acknowledge your complaint and tell you who is handling it.
- Investigation: a member of our team who was not directly involved, where possible, will look into your complaint. We may contact you for more information.
- Response: we will send you a written response explaining what we found and any action we will take. If the investigation will take longer than expected, we will keep you updated.
We will treat your complaint confidentially and fairly. Making a complaint will not affect how we treat you in any recruitment process.
Data protection complaints
If your complaint is about how we have used your personal information, we will:
- acknowledge your complaint within 30 days of receiving it;
- take appropriate steps to investigate it without undue delay;
- keep you informed of progress;
- tell you the outcome without undue delay.
These steps reflect the requirements introduced by the Data (Use and Access) Act 2025.
If you are still unhappy
If you are not satisfied with our response to a data protection complaint, you can complain to the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom, by calling its helpline on 0303 123 1113 or through its website. The ICO normally expects you to have raised your concern with us first.
For other complaints, you may also be able to seek independent advice, for example from Citizens Advice if you are a consumer.