Provisioning Executive

Corporate Resources is currently partnered with a market leading telecommunications provider who is actively recruiting a Provisioning Executive to join their team either out of their Central London or Hertfordshire office. Previous experience in provisioning and a conscientious attitude is essential to hit the ground running in this role.

Responsibilities:

* Ensure all provisioning stages are followed throughout product delivery to clients

* Competently answer any client queries over the phone and via email, keeping in line with SLA’s

* Continuously keep clients updated on order progression

* Produce internal assessments to monitor customer satisfaction, performance and timelines of orders

* Work closely alongside internal teams to ensure orders are carried out and completed in a timely manner

* Update order documentation frequently

* Regularly work with the Escalations Manager to guarantee all orders have the shortest time frame from start to finish and improve processes if required

Experience:

* A minimum of 1 year’s experience provisioning connectivity products such as Ethernet, ADSL, and FTTx services

* Process driven, analytical and can work in a fast paced environment

* A proactive mindset and a “can do” attitude

* An excellent team player who can work with internal teams and managers seamlessly

* Fantastic communication skills to provide high levels of customer service

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